The vital role of case managers for brain injured clients

Navdip Gill | Feb 2019

Navdip Gill, Personal Injury solicitor is currently acting for a client who sustained catastrophic injuries, which resulted in a head injury.  For confidential reasons and for the purpose of this article we have referred to our client as B.

As a result of the injuries sustained our Client B was in a coma for 4 weeks, and has no recollection of the event.  Client B was eventually discharged and spent 12 months under the care of the Neurological Clinical Specialist Team (NCST).  Client B also suffered a loss of hearing on one side, tinnitus, dizziness, headaches, Bell’s Palsy, cognitive impairments such as poor memory, fatigue and loss of taste and smell.

The NHS carried out great work on behalf of our client, however, our client kept forgetting to attend some of the appointments set up for them, which was a result of their injuries and consequently some of the services provided by the NHS were withdrawn. Our client had to re-book these services, which in itself caused stress to the client and their family and ultimately a delay in our client’s treatment.


  • As a result Navdip brought in the help of a case manager who had identified the need for a Personal Assistant to help support our client with these appointments and to consolidate and relearn their daily living skills such as shopping, going out with friends and building confidence and structure to their day.
  • A new team consisting of Neuro-Occupational Therapist, Vocational therapist were also brought on board to work alongside the neuropsychologist and vestibular physiotherapist. Unfortunately the resources of the NHS are always limited and by bringing in a Case Manager they are able to provide a much more intensive and robust approach to brain injured clients.
  • Although, changes can cause some initial disruption to the client having built relationships with their treating team, the new regime was much more focused on the clients well-being and development.  As a result the NHS team decided to step back on the basis the Case Manager was able to provide a much more intensive and bespoke programme which was better in the long-term for the client.

When any decision is made it must always be based on the premise what is best for the brain injured client?     If you have any questions or need legal advice then contact Navdip Gill on 01908 689338 or email for a free initial consultation.  Alternatively, Navdip can arrange a face-to-face consultation at your home.

Navdip Gill 01908 689338

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Categories: Personal Injury